An Update Regarding One2Call Service Pricing, 1st January 2024

This communication aims to provide you with as much notice as possible of supplier-led market price increases. 

We have been closely monitoring the sector and our suppliers, who have indicated that due to the adverse inflationary effects on their operating costs and supplier costs, they have announced more price increases to come into effect on 1st Jan 2024. 

These higher costs mean that, unfortunately, we also have no option but to review our current pricing and introduce price increases for a number of One2call products and services onto our customers. 

We have worked closely with our suppliers to get confirmation on which products and services will be affected and the scale of those increases. 

Please see the following breakdown of price increases across One2Call Services, note that all of these increases are monthly/pcm; 

SIP Trunks and Sip Trunk Call Manager: 

Increase of 10% for all connections that have elapsed the initial 3-year agreement term. 

Legacy ADSL & FTTC Broadband Connections: 

Increase of 15% 

 *We advise all customers with either of these connections to contact us to discuss the options available to upgrade. Please note Openreach will be switching the analogue network off in 2025.  

International Number Rental: 

Increase of 10% 

Inbound Number Rental: 

Increase of 10% 

International Number Rental: 

Increase of 10% 

Inbound Number Rental: 

Increase of 10% 

If you have any queries about these price increases, please do not hesitate to get in contact with your line manager and we can work with you to better understand these increases or any alternative solutions that may be available to you.

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