Every month at One2Call, we recognise the people whose hard work, attitude and commitment make a real difference to our customers and colleagues.
August was another busy month across the business, and one person consistently stood out for her drive, organisation and determination to deliver the best possible experience for our customers.
We’re delighted to announce Rebecca “Becs” Masters, Customer Success Manager, as One2Call’s Employee of the Month for August 2026. 🎉
Becs only joined One2Call in July, but she has already made a huge impact across the business. In a relatively short space of time, she has built strong relationships with customers, worked closely with colleagues across different departments and introduced ideas that are helping us improve the way we work.
As a thank you for all her hard work, Becs will receive a ÂŁ50 gift voucher.
Since joining the team, Becs has shown a real desire to ensure our customers receive the best possible service. She is proactive, dependable and always willing to take responsibility, helping to keep tasks moving and making sure nothing gets overlooked.
Her contribution extends beyond her day-to-day responsibilities. Becs regularly suggests improvements to our internal processes and takes ownership of turning those ideas into meaningful action. She has also made a positive difference to life in the office, showing that even small changes can help create a happier and healthier workplace.
Becs’ contribution was recognised by colleagues from across the business:
Dave Cowen, Head of Infrastructure Delivery
“Becs has come into the business with a real drive to make sure our customers receive the best service possible. She keeps everyone on track, works brilliantly across departments and brings lots of great ideas to the table.”
Jack Peake, Operations Manager
“Becs is constantly suggesting ways we can improve our processes and the business as a whole. She takes responsibility for making sure those ideas gain traction and aren’t simply forgotten about.”
Brandon Carter, Service Desk Manager
“Becs has shown a clear desire and determination to make sure our customers receive the best possible service. She works well across departments, acts on customer feedback and holds herself and others accountable for their responsibilities.”
Owen Hanley, Sales Director
“Becs has made a huge difference in a very short space of time. She has taken ownership of outstanding actions, kept everything moving and already received excellent feedback from customers.”
Becs’ drive, positivity and willingness to take ownership have made her a fantastic addition to One2Call. To have made such a strong impression within her first few months is an incredible achievement and thoroughly deserves recognition.
Congratulations, Becs! đź‘Źđź‘Ź