How to report a broken green street cabinet?

Ever since we released this unusually successful blog about what those green cabinets are that can be found in British streets we keep getting calls from well-meaning members of the public looking to report broken street cabinets to us.

Whilst it’s really lovely to receive your calls, when this happens we’re left feeling a bit unhelpful because this is not something we can help you with.

These cabinets are maintained by Openreach, a former BT company which is now, theoretically, independent of BT and in charge of the majority of the UK’s telephone and broadband street infrastructure, including the green cabinets.

They are the ones that need to know, not us!

How to report a problem.

If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1):

• Damaged underground cables (typically caused by mechanical diggers in built-up areas)
• Loose cables or cables dangling from telephone poles
• Damaged green cabinets or cabinets with open doors
• Damaged telephone poles
• Loose, cracked or missing manhole covers
• Unsafe Openreach worksites

Regarding green cabinets specifically, they all should have a code number on somewhere (3 letters, 3 numbers or similar), and this would help Openreach greatly if you can give them this info as well.