Every month at One2Call, we recognise the people whose hard work, attitude and commitment make a real difference to our customers and colleagues.
July was another busy month across the business, with the Service Desk supporting customers through a wide range of technical issues, projects and day-to-day requests. Throughout the month, one person consistently stood out for his reliability, technical expertise and willingness to support both customers and teammates.
We're delighted to announce Mateusz Kacperski, 2nd Line Support Agent, as One2Call's Employee of the Month for July 2026. 馃帀
This is not the first time Mateusz has received the award, and anyone who works alongside him will know why. Week after week, his name is mentioned during our internal meetings for the quality of his work, his consistency and the positive impact he has across the Service Desk.
As a thank you for all of his hard work, Mateusz will receive a 拢50 gift voucher.
Throughout July, Mateusz continued to demonstrate exactly why he is such a valued member of the team. Whether resolving technical issues, managing customer expectations or supporting colleagues, he consistently approached every task with professionalism and attention to detail. His calm, dependable approach gives both customers and teammates confidence that every issue is in safe hands.
Alongside his technical work, Mateusz also played an important role in helping new team members settle into the business, taking the time to share his knowledge and ensure they felt supported from day one.
Mateusz's contribution was recognised by colleagues across the business:
Jack Peake, Operations Manager
"Mats has been buddying Andrew this week and is doing a really good job showing him the ropes, systems and helping with any of his questions."
Brandon Carter, Service Desk Manager
"Mat consistently delivers a quick turnaround on the work I assign him and always keeps everyone updated with clear, detailed communication. I really appreciate knowing that whenever I pass something over to him, it's in safe hands."
Mateusz's professionalism, consistency and willingness to help others continue to make a huge difference to both our customers and the wider team. Whether he's resolving complex technical issues, supporting colleagues or mentoring new starters, he sets a fantastic example every single day.
Congratulations, Mateusz! 馃憦馃憦