We’re pleased to welcome Dan Ransford to One2Call as our new Technical Solutions Engineer, bringing extensive experience across workshop repairs, field engineering and IT project delivery.
Dan will be helping scope and deliver technical projects for our customers, combining planning with practical engineering work. With experience supporting businesses on site and a willingness to get stuck in wherever he’s needed, he has plenty to bring to the team.
Dan’s career in IT began with a two-week work experience placement, secured through persistence and a contact he knew.
After college, he completed a technical training programme focused on IT qualifications before spending six months working on hardware deployments and system replacements at quarry sites.
He then returned to the business where he’d completed his placement. An interview for a helpdesk position led to a workshop engineering role better suited to his practical technical skills, marking the start of a 13-year career progressing from workshop support into field engineering.
Dan spent around six years in the workshop, eventually taking on responsibility for running it, before moving into field engineering.
That progression gave him experience working with different systems, solving problems and supporting customers in a range of environments. He also helped with helpdesk work when needed, developing the flexibility that still shapes his approach today.
As Dan put it:
“When I have needed to muck in, I’ve mucked in.”
His work has taken him beyond the UK too, with projects in Belgium, Italy and France among the memorable experiences from his career.
Working overseas brought its own challenges, including navigating systems in different languages, but it also gave Dan the opportunity to put his knowledge to use in unfamiliar settings and build on his practical experience.
Having enjoyed working in an environment where colleagues supported each other and customers valued the service they received, Dan was interested in the opportunity to contribute to that kind of team again.
There are already plenty of familiar faces here to help him settle in, and he’s particularly pleased to be working alongside Luke Smith again, having built a strong relationship during their time as colleagues.
In his new role, Dan will be helping take projects from understanding what’s needed through to delivery. He’s also happy to support practical installation work and respond when customers need help getting systems back up and running.
For Dan, being prepared matters. Having the right equipment available means he can respond to problems on site and, where needed, put a temporary solution in place while a longer-term fix is arranged.
Away from work, Dan is a Rotherham United season ticket holder and regularly attends matches with his son.
They’ve also started adding a few away trips to the calendar, enjoying the chance to follow the team together beyond their home fixtures.
Football takes up a fair amount of the weekend, with Dan also supporting his son as he plays for his own team. Watching his confidence grow has been a particularly rewarding part of that experience.
The family also enjoys getting away in their touring caravan, which has provided plenty of opportunities for weekends together.
With his practical engineering experience, broad technical knowledge and willingness to help wherever he’s needed, Dan has plenty to contribute as we continue supporting our customers and delivering their IT projects.
Welcome to the team, Dan!