We're delighted to welcome Ryan Howden to One2Call as a Second Line Support Agent.
Ryan is already a familiar face to many across the business, having previously been part of the One2Call team. He returns with more than a decade of experience in IT support, bringing a wealth of knowledge and experience to further strengthen our Service Desk.
Ryan's career in IT began back in 2015, shortly after completing a college course in software development.
Despite initially being unsure which direction he wanted his career to take, Ryan quickly realised that IT support was the right fit for him. Since then, he has built more than 11 years of Service Desk experience across both in-house IT teams and managed service providers.
Having previously spent around seven years with One2Call, Ryan knew exactly what he was coming back to.
Speaking about his decision to return, Ryan said:
"For me, it was the people, the office and the atmosphere. I've worked in different environments over the years, but One2Call has always had a really good balance. It's a professional place to work, but somewhere you can enjoy coming into every day too."
As a Second Line Support Agent, Ryan will be one of the first points of contact for our customers, helping resolve technical issues across calls, chats and emails while also supporting proactive work across the Service Desk.
With 11 years of Service Desk experience behind him, Ryan has dealt with a huge variety of technical challenges, but he's also keen to continue developing his knowledge.
Ryan said:
"There's not much I've not dealt with in IT so far, but there's always going to be something new to learn. One of my goals for the first few months is to get two or three Microsoft certifications under my belt and keep progressing."
That progression is something Ryan is particularly proud of. Having started his first IT role without experience of tools such as Active Directory or Microsoft 365, he has developed his knowledge considerably throughout his career.
Ryan added:
"When I first started in IT, I didn't really know anything. Looking back at where I started compared to where I am now, I feel like I've come on leaps and bounds. I'm looking forward to continuing that development here."
Investing in experienced and talented people remains a key part of One2Call's continued growth, and Ryan brings a wealth of Service Desk experience alongside an existing understanding of our business and customers.
We're delighted to welcome Ryan back to One2Call and look forward to seeing what he'll achieve as part of the team.
Welcome back, Ryan!