One2Call Blog

September Employee of the Month: IT'S A ROLLOVER!

Written by Nick Wylie | 08 Oct 2026

Every month at One2Call, we recognise the people whose hard work, attitude and commitment make a real difference to our customers and colleagues.

September brought something unprecedented: a five-way tie for Employee of the Month! With five colleagues finishing level, we’re rolling the award over into October.

Although we aren’t announcing a single winner this month, there’s plenty to celebrate. Aidan Jones, Andrew Marsh, Brandon Carter, Jamie Bryan and Mateusz Kacperski all received recognition for the positive impact they make across the business.

From delivering excellent customer support to going the extra mile for a colleague, their nominations highlight the different ways our team helps One2Call succeed.

Aidan Jones, 2nd Line Support Agent

Aidan was recognised for an impressive effort clearing customer service tickets. His ability to get through a large volume of work in a short space of time stood out to his colleagues, demonstrating the difference that focus and determination can make.

Brandon Carter:

“Aidan cleared a huge number of customer service tickets in just a couple of hours, exceeding expectations and setting the bar for what’s possible.”

Andrew Marsh, 2nd Line Support Agent

Andrew’s nomination shows that making a difference isn’t only about the work we deliver. The way we support and interact with each other matters too, and his positivity and kindness help make the office a welcoming place to work.

Mateusz Kacperski:

“Andrew’s positivity, kindness and genuine happiness make a massive difference in the office every day.”

Brandon Carter, Service Desk Manager

Brandon was recognised for his responsiveness and proactive approach to supporting customers. Keeping things moving and responding quickly helps colleagues deliver the service our customers rely on.

Jordan Hibbard:

“Brandon’s quick responses and proactive work keep things running smoothly and customers supported.”

Jamie Bryan, Marketing Executive

Jamie’s willingness to stay late to resolve an issue before taking his birthday day off earned him recognition from his colleagues. His commitment helped keep the job moving and was a clear example of going the extra mile.

Alex Hodgson:

“Jamie stayed late before his birthday day off to solve an issue and keep the job moving. A brilliant example of going the extra mile.”

Mateusz Kacperski, 2nd Line Support Agent

Mateusz was recognised for his perseverance and the consistently high standard of his work. Alongside achieving his goals, his attention to documentation reflects the care he puts into completing a job properly.Brandon Carter:

“Mateusz perseveres, reaches his goals and documents his work to the highest standard. It’s simply how he works.”

 

Looking Ahead to October

September’s five-way tie gives us an opportunity to recognise five colleagues whose contributions deserve appreciation. Each nomination tells a different story, but all share a commitment to supporting our customers, colleagues and business.

The Employee of the Month award will roll over into October, when we’ll see who takes the honours.

Thank you to everyone who submitted a nomination, and congratulations to Aidan, Andrew, Brandon, Jamie and Mateusz on their well-deserved recognition!

 

🏅 Previous Employees of the Month

  • August 2026: Rebecca “Becs” Masters, Customer Success Manager
  • July 2026: Mateusz Kacperski, 2nd Line Support Agent
  • June 2026: Harvey Furlong, IT Apprentice
  • May 2026: Luke Smith, Lead Infrastructure Engineer
  • April 2026: Haydn Congreve, Technical Deployment Engineer
  • March 2026: Aidan Jones, 2nd Line Support Agent
  • February 2026: Aidan Jones, 2nd Line Support Agent · Mateusz Kacperski, Service Desk Analyst
  • January 2026: Aidan Jones, 2nd Line Support Agent
  • December 2025: Aidan Jones, 2nd Line Support Agent
  • November 2025: Aidan Jones, 2nd Line Support Agent · Brandon Carter, Service Desk Manager · Niamh Holden, HR Coordinator · Simon Dickson, Client Success Manager
  • October 2025: Eddie Adams, Installations Engineer · Francesca Day, Finance Manager · Nick Wylie, Content Creator
  • September 2025: Jack Peake, Operations Manager
  • August 2025: Luke Smith, Lead Infrastructure Engineer
  • July 2025: Jack Peake, Operations Manager · Jordan Walker, Client Success Manager & Head of Telecoms