Using data to celebrate One2Call’s year in numbers.
As we approach the end of 2024, it’s a perfect time to reflect on the incredible milestones we’ve achieved at One2Call. This year has been a testament to our dedication, resilience, and unwavering commitment to excellence. Let’s dive into the numbers that highlight our success and the impact we’ve made.
Support Tickets Successfully Resolved: 6,603
Our support team has been the backbone of our operations, ensuring that every issue is addressed promptly and effectively. With 6,603 support tickets successfully resolved, we’ve demonstrated our commitment to providing top-notch service and support to our clients. This achievement underscores our ability to handle challenges and deliver solutions efficiently.
Positive Reviews: 96.6%
Customer satisfaction is at the heart of everything we do. We’re proud to report that 96.6% of our reviews this year have been positive. This remarkable figure reflects our dedication to exceeding customer expectations and delivering exceptional experiences. Our team’s hard work and customer-centric approach have truly paid off.
Support Miles Driven: 75,373
Our commitment to supporting our clients goes beyond the digital realm. This year, we’ve driven an impressive 75,373 miles to provide on-site support and ensure that our clients’ needs are met wherever they are. This dedication to going the extra mile (literally) sets us apart and highlights our commitment to comprehensive service.
New Businesses Supported: 29
In a year marked by economic uncertainty, we’ve successfully supported 29 new businesses. This achievement is a testament to our adaptability and our ability to provide valuable support in challenging times. We’re proud to have played a role in helping these businesses thrive and grow.
Growth in Businesses Supported: +7%
Our client base continues to expand, with a 7% increase in the number of businesses we support. This growth is a clear indicator of the trust and confidence that businesses place in One2Call. We’re excited to continue building strong partnerships and supporting even more businesses in the coming year.
New Team Members Welcomed: 5, +16%
Our team is growing! This year, we’ve welcomed five new team members who bring fresh perspectives and valuable skills to our organization.
We’ve added to both our remote and on-site support teams with Luke joining as a Installations Engineer and Aiden providing Second Line support from our Sheffield HQ. Holly and Josh have both joined as apprentices to continue our commitment developing local talent into our industry’s next generation of professionals. And we’ve brought in Alex as an experienced B2B marketer to help spearhead our growth plans.
With this 16% increase in staffing, we’re better equipped than ever to meet the needs of our clients. Our expanded team allows us to take on new challenges and continue delivering the high-quality service that our clients expect.
These numbers tell a story of growth, dedication, and success. At One2Call, we’re proud of what we’ve accomplished in 2024, and we’re excited about the future. Thank you to our incredible team, our loyal customers, and our new partners for making this year one to remember. Here’s to even greater achievements in 2025!