One2Call provided a complete, joined-up technology service for Wildes, covering everything from core infrastructure to frontline support. Put simply, we manage almost every part of their technology environment and have supported them through both everyday operations and major growth.
1. Resilient Connectivity Built for Hospitality
To keep the hotel always online, One2Call delivered and continue to support:
- Connectivity testing and performance checks
- A dedicated leased line for stable primary internet
- A backup line to protect the business if the main connection fails
This ensures the hotel has the reliability it needs to support guest services, bookings, operational systems and daily working without disruption.
2. Full Network and Wi-Fi Coverage Across the Site
Wildes Inns, relies on strong, consistent connectivity across guest and operational areas. One2Call delivered:
- The network infrastructure throughout the building
- Wi-Fi across the hotel for both guests and internal teams
- Ongoing network and Wi-Fi maintenance to keep performance consistent
Whether guests are using the network in public areas or staff are supporting hotel operations behind the scenes, the connectivity is designed to be dependable and scalable.
3. Security and Access Control That Works in the Real World
Hospitality environments need security that is effective without getting in the way. One2Call implemented and manage:
- CCTV systems
- Access control, including guest card access
We also carry out regular checks to ensure security remains effective. A recent example included a full CCTV audit where every camera was reviewed, sight lines were checked and any potential obstructions were identified.
4. Telephony That Keeps Front Desk and Operations Moving
Clear and reliable communications are essential in a hotel environment. One2Call delivered and support:
- A 3CX telephone system
- Ongoing telephony maintenance and support
This helps keep front desk, management and operational teams connected during busy periods.
5. Managed IT Support and Microsoft 365 Management
Beyond infrastructure, One2Call act as Wildes Inns, ongoing IT partner by providing:
- Service desk IT support
- Microsoft 365 management and troubleshooting
- Joiners and leavers support
- Endpoint management for PCs and laptops
This gives the hotel a consistent and reliable support experience, with issues resolved quickly and systems kept under control.
6. Public Area Audio and Zoned Sound Control
To support the guest experience throughout the venue, One2Call delivered audio systems including:
- Internal and external speakers
- Zoned audio control so different music can be played in different areas
This allows technology to enhance the atmosphere without drawing attention to itself.
7. Supporting Growth with a Full Technology Fit-Out
When the business expanded into the much larger new-build extension, One2Call delivered the complete technology fit-out, including:
- Bedroom televisions
- Full structured cabling
- Network infrastructure throughout the building
- Wi-Fi coverage across all areas
- CCTV installation
- Access control systems
This ensured the new side of the hotel opened with a modern, reliable technology foundation and continued support once operational.
8. Practical On-Site Support When It Matters
One2Call do not just install systems, we actively maintain and improve them. Recent on-site work includes:
- Supporting a wireless point-to-point link providing internet to a converted office bungalow
- Diagnosing failures and carrying out maintenance
- Completing a full CCTV audit to confirm continued coverage and performance
