Get Support

Let's get you in touch with one of our experts right away.

Log a new issue

WhatsApp: Chat directly with support

Call: 0114 230 0080 opt. 1

Email: helpdesk@one2call.net

Get an update on an existing ticket

Once a ticket is logged you can track it through our portal.

> Check your ticket in the portal

Remote access

If you're on a phone call with an agent who is requesting remote access to your device, click the link below.

> Agent remote access link

Not a One2Call customer?

That's no problem. Get in touch with details of your issues and we'll see how we can help.

Whether you're a customer or a supplier, here's how to get in touch with our finance team.

Email finance@one2call.net

Call 0114 230 0080 opt. 3

Got a general inquiry? Try one of these methods:

Web chat

Click the speech bubble at the bottom of this page.

WhatsApp chat

Email

Email hello@one2call.net

Phone

Our team are here 7am to 7pm, Monday to Friday.

Call 0114 230 0080

Outside office hours our answering service will take a message and direct it to the right person to follow up.

Knowledge Centre

Browse our latest news, blogs and resources.

10 Criteria to Compare Managed IT Providers in 2026 (UK guide for IT Managers & IT Directors)

by Alex Hodgson

Learn the 10 criteria UK small businesses should use to compare managed IT providers in 2026.

Cyber Security

5 AI Cybersecurity Risks for UK Businesses (and How to Reduce Them)

by Jamie Bryan

Discover how AI can expose your business to cyber threats and learn strategies to mitigate risks while harnessing its benefits for productivity.

One2Call Welcomes Ryan Howden as Second Line Support Agent

by Nick Wylie

One2Call welcomes back Ryan Howden as a Second Line Support Agent, bringing over a decade of IT support experience to enhance the Service Desk team.