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Log a new issue

WhatsApp: Chat directly with support

Call: 0114 230 0080 opt. 1

Email: helpdesk@one2call.net

 

Get an update on an existing ticket

Once a ticket is logged you can track it through our portal.

> Check your ticket in the portal

 

Remote access

If you're on a phone call with an agent who is requesting remote access to your device, click the link below.

> Agent remote access link

Not a One2Call customer?

That's no problem. Get in touch with details of your issues and we'll see how we can help.

Whether you're a customer or a supplier, here's how to get in touch with our finance team.

Email finance@one2call.net

Call 0114 230 0080 opt. 3

Got a general inquiry? Try one of these methods:

Web chat

Click the speech bubble at the bottom of this page.

WhatsApp chat

Email

Email hello@one2call.net

Phone

Our team are here 7am to 7pm, Monday to Friday. 

Call 0114 230 0080

Outside office hours our answering service will take a message and direct it to the right person to follow up.

Books

Knowledge Centre

Browse our latest news, blogs and resources.

This free business listing can help your Sheffield business gain Council contracts and appear in more AI searches
Resources

This free business listing can help your Sheffield business gain Council contracts and appear in more AI searches

by Alex Hodgson
Boost your Sheffield business by getting a free listing on a local directory, making it easier for the Council and public to find your services.
January Employee of the Month: Super Aidan
Company News

January Employee of the Month: Super Aidan

by Nick Wylie
Celebrating our January 2026 Employee of the Month, Aidan Jones, for his outstanding performance and dedication in 2nd Line Support at One2Call.
November Employee of the Month: Fantastic Four
Company News

November Employee of the Month: Fantastic Four

by Nick Wylie
Celebrating four outstanding employees for their exceptional dedication and achievements at One2Call in November 2025.

Contact Us

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Monday 7am-7pm
Tuesday 7am-7pm
Wednesday 7am-7pm
Thursday 7am-7pm
Friday 7am-7pm

hello@one2call.net

(UK) 0114 230 0080

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