Case Study

Wildes Inns

Creating a Seamless Guest Experience with One2Call’s End-to-End Hospitality IT

Wildes Inns needed a technology partner capable of supporting the demands of a busy hospitality environment across a growing site, including reliable connectivity, secure access, strong Wi‑Fi, dependable telephony and ongoing IT support.

One2Call delivered a complete solution across both the original building and the new extension, continuing to enhance the estate through proactive maintenance and responsive support. The result is a modern, reliable technology setup that enables the hotel to offer a smooth guest experience.

Industry:
Hospitality & Leisure.

Challenge:
Wildes Inns needed dependable technology across a busy hotel site operating beyond standard hours. With guest expectations high, they required reliable connectivity, secure access, full CCTV coverage, a trusted phone system, and ongoing IT support delivered by a partner who would take ownership.

Results:
A fully managed, cohesive technology environment, with consistent connectivity, secure systems, and responsive support that keeps the hotel running smoothly every day.

Key Products:
Network and infrastructure design, Wi‑Fi and connectivity solutions, CCTV and access control, leased line internet, hosted phone systems, Microsoft 365 management, and managed IT support.

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About Wildes Inn

Wildes Inns is a luxury 4-star hotel and spa located in the Derbyshire countryside, close to Chesterfield and within easy reach of the Peak District. The venue blends historic character with modern amenities, offering award‑winning dining, stylish bedrooms and suites, spa facilities, wedding spaces, and event venues.

It is known for delivering a high‑quality guest experience, making it popular for leisure stays, business travel, weddings, and special occasions.

The Challenge

Wildes, part of Wildes Inns, is a busy hospitality venue where guest expectations are high and downtime is not an option. Unlike a typical nine to five business, the hotel’s busiest and most critical hours are often evenings and weekends, which is exactly when many IT providers are hardest to reach.

With a growing estate that includes an older original building, known as South Gate House, and a much larger new-build extension, the site needed technology that could:

Deliver reliable internet and Wi-Fi across every area
Support secure access for guests and staff
Provide strong CCTV coverage with ongoing checks
Keep communications running through a dependable phone system
Ensure day-to-day IT runs smoothly, including joiners, leavers and Microsoft 365 support
Be backed by a partner they could trust to take ownership rather than simply advise

Wildes Inns wanted one team that could handle everything, and they found that in One2Call.

The Solution

One2Call provided a complete, joined-up technology service for Wildes, covering everything from core infrastructure to frontline support. Put simply, we manage almost every part of their technology environment and have supported them through both everyday operations and major growth.

1. Resilient Connectivity Built for Hospitality

To keep the hotel always online, One2Call delivered and continue to support:

Connectivity testing and performance checks
A dedicated leased line for stable primary internet
A backup line to protect the business if the main connection fails

This ensures the hotel has the reliability it needs to support guest services, bookings, operational systems and daily working without disruption.

2. Full Network and Wi-Fi Coverage Across the Site

Wildes Inns, relies on strong, consistent connectivity across guest and operational areas. One2Call delivered:

The network infrastructure throughout the building
Wi-Fi across the hotel for both guests and internal teams
Ongoing network and Wi-Fi maintenance to keep performance consistent

Whether guests are using the network in public areas or staff are supporting hotel operations behind the scenes, the connectivity is designed to be dependable and scalable.

3. Security and Access Control That Works in the Real World

Hospitality environments need security that is effective without getting in the way. One2Call implemented and manage:

CCTV systems
Access control, including guest card access

We also carry out regular checks to ensure security remains effective. A recent example included a full CCTV audit where every camera was reviewed, sight lines were checked and any potential obstructions were identified.

4. Telephony That Keeps Front Desk and Operations Moving

Clear and reliable communications are essential in a hotel environment. One2Call delivered and support:

A 3CX telephone system
Ongoing telephony maintenance and support

This helps keep front desk, management and operational teams connected during busy periods.

5. Managed IT Support and Microsoft 365 Management

Beyond infrastructure, One2Call act as Wildes Inns, ongoing IT partner by providing:

Service desk IT support
Microsoft 365 management and troubleshooting
Joiners and leavers support
Endpoint management for PCs and laptops

This gives the hotel a consistent and reliable support experience, with issues resolved quickly and systems kept under control.

6. Public Area Audio and Zoned Sound Control

To support the guest experience throughout the venue, One2Call delivered audio systems including:

Internal and external speakers
Zoned audio control so different music can be played in different areas

This allows technology to enhance the atmosphere without drawing attention to itself.

7. Supporting Growth with a Full Technology Fit-Out

When the business expanded into the much larger new-build extension, One2Call delivered the complete technology fit-out, including:

Bedroom televisions
Full structured cabling
Network infrastructure throughout the building
Wi-Fi coverage across all areas
CCTV installation
Access control systems

This ensured the new side of the hotel opened with a modern, reliable technology foundation and continued support once operational.

8. Practical On-Site Support When It Matters

One2Call do not just install systems, we actively maintain and improve them. Recent on-site work includes:

Supporting a wireless point-to-point link providing internet to a converted office bungalow
Diagnosing failures and carrying out maintenance
Completing a full CCTV audit to confirm continued coverage and performance

The Results

1. One Partner Responsible for the Entire Technology Estate

Wildes Inns benefit from having a single partner responsible for connectivity, Wi-Fi, security, telephony, endpoints and Microsoft 365.

2. Reliable Guest Connectivity and Smooth Day-to-Day Operations

With resilient internet, site-wide Wi-Fi and a well-maintained network core, the hotel has the technical foundation needed for a modern guest experience and efficient internal operations.

3. Ongoing Security Confidence

Regular CCTV reviews and managed access control give the business confidence that security systems remain effective as the environment evolves.

4. Technology That Supports the Experience

From zoned audio to dependable communications and guest Wi-Fi, the technology works quietly in the background, allowing staff to focus on service and guests to enjoy their stay.

5. A Trusted Relationship Built on Delivery

Over time, One2Call have become the first call for Wildes Inns when technology support is needed, thanks to a relationship built on trust, responsiveness and consistent delivery.