One2Call is committed to operating as a responsible, ethical and forward‑thinking Managed Service Provider. Our Environmental, Social and Governance (ESG) commitments reflect both our internal values and the expectations of the customers and communities we serve. These principles also support the requirements of our ISO/IEC 27001 certified Information Security Management System and are expressed and applied internally via our Environmental and Sustainability Policy.
Environmental Responsibility
We recognise our responsibility to minimise our environmental footprint and continually improve the sustainability of our operations. We are committed to complying with all applicable environmental legislation, regulatory requirements and other compliance obligations relevant to our operations.
Key initiatives include:
- Energy‑efficient operations, including LED lighting and smart heating/cooling controls
- Remote and hybrid working policies that reduce unnecessary travel emissions
- Green procurement, prioritising low‑impact, energy‑efficient technologies
- WEEE‑compliant recycling of IT hardware with certified secure data destruction where required.
- On‑site solar generation, reducing reliance on grid electricity
- EV charging points and an expanding hybrid/electric fleet, now 9 out of 15 vehicles in the scheme
- Digital‑first processes to reduce paper usage and unnecessary printing
- Cloud‑based systems, reducing physical infrastructure and associated energy use
- Compliance with the UK Government’s Simpler Recycling requirements for responsible waste management.
Our environmental approach is pragmatic and proportionate, focusing on long‑term sustainable improvements rather than box‑ticking.
Social Responsibility
Our people and our communities are at the heart of our success.
We aim to create a safe, inclusive and supportive culture for employees, customers and partners.
- Equality, Diversity & Inclusion (EDI) policies, with unbiased hiring practices promoted across the business.
- Mental health first aiders and wellbeing support programmes for all staff
- Flexible and hybrid working, supporting a healthy work–life balance and improving accessibility.
- Career and skills development, including Microsoft, cybersecurity and IT certifications for staff at all levels.
- Local apprenticeships, particularly in IT support and network engineering, helping develop future talent in the region.
- Community Volunteering Day — each member of staff receives one fully paid day annually to support a charity of their choice.
- Team wellbeing activities, including extended lunch periods for social, walking or running groups
- Cycle to Work Scheme supporting sustainable commuting options
Our wider service delivery also supports customers in operating ethically, securely and in line with regulatory standards.
Governance & Information Security
Good governance and strong security underpin our operations and our customer relationships.
- Operate a fully certified ISO/IEC 27001 Information Security Management System to identify, assess and manage information security risks in line with international best practice
- Clear policies covering data protection, access control, incident management, supplier assurance and business continuity
- Secure-by-design culture, with mandatory training and awareness for all staff on information security responsibilities
- Anti‑bribery, anti‑slavery and whistleblowing policies, ensuring ethical practice throughout the organisation and supply chain
- Supplier ESG vetting, strengthening standards across partner networks
- Transparent decision‑making and board oversight, including Director‑level accountability for governance matters
- Compliance with UK GDPR and regulatory expectations for the secure management of customer data
Our governance approach ensures confidentiality, integrity and availability of customer and internal information at all times.
Continuous Improvement
ESG and information security are evolving disciplines. One2Call is committed to:
- routinely reviewing and strengthening controls,
- adapting to regulatory and industry changes, and
- meeting the expectations of customers, partners and our local community.
We continue to evolve our ESG commitments as part of our long‑term strategy for sustainable, responsible growth.
