I've received my Barracuda Welcome Email - what should I do next?

This guide walks you through what to expect when you get your Barracuda Welcome Email, and how to handle quarantined messages. We’ll also cover the basics of Barracuda Email Security for end users, including:

• Releasing items from quarantine
• Checking your message logs
• Adjusting your email notification settings
• Sending encrypted emails

It’s all simple, secure, and designed to give you peace of mind every time you open your inbox.

Barracuda Email Security brings you top-tier email protection to keep your inbox safe from spam, phishing, and all those annoying (and sometimes dangerous) emails that otherwise fill up your inbox.

Start by opening your Welcome Email from Barracuda. Inside, you’ll find a link to your Barracuda Email Security portal. Click it.

Signing in is easy - just use your Microsoft 365 username and password. If you’ve got Two-Factor Authentication (2FA) enabled, you might need to verify your login.

Once you’re set up, you’ll start getting quarantine notifications automatically - by default, three times a day (morning, midday, and just before the end of the day).

Want to change how often you get these? No problem. Just tick or untick the boxes for the times you want to receive your quarantine summaries.

If an email gets quarantined and you want it back, here’s what to do:

• Select the quarantined email you want to release.
• Click the Deliver icon at the top of the screen.
• A pop-up will appear. If you trust the sender, you can choose “Deliver and Allow List” (future emails from them won’t be quarantined). Or just select “Deliver” to release it this time only.
• After a few minutes, the email will land in your inbox.

Quarantined emails are usually suspicious but not outright dangerous - think spam or newsletters.

Blocked emails, on the other hand, are considered unsafe (maybe they contain a virus or come from a high-risk region). Only admins can release blocked emails.

If you think a blocked message is legit, contact your One2Call administrator or the Service Desk—they’ll check it out for you.

Missing an email? Check your Message Log.

Your Message Log shows whether an email was delivered, quarantined, or blocked - so you can quickly see what happened and make sure nothing important slips through the cracks.

Need help? Support is just a click away.

One2Call customers can access the One2Call Service Hub directly in Microsoft Teams (look for it on the left-hand side, or click the three dots to find more apps).

From there, you can raise a support request by email, phone, our website, or the client portal—or just chat with our support team in Teams.

We’re here to help, whenever you need us.

Need help? Support is just a click away.

One2Call customers can access the One2Call Service Hub directly in Microsoft Teams (look for it on the left-hand side, or click the three dots to find more apps).

From there, you can raise a support request by email, phone, our website, or the client portal—or just chat with our support team in Teams.

We’re here to help, whenever you need us.