🌟 Employee of the Month: Celebrating Our January 2026 Star 🌟
At One2Call, recognising the people who consistently go above and beyond is something we take great pride in. Each month, colleagues nominate those who embody our values, support their teams, and make a real difference across the business. For January, one individual stood out clearly.
Through consistent excellence, exceptional performance metrics, and an ongoing commitment to helping others succeed, we’re delighted to recognise Aidan Jones as our Employee of the Month. Our winner will receive a £50 voucher as a small thank you for their incredible efforts.
🏆 Congratulations to Our January 2026 Employee of the Month!
⭐ Aidan Jones
Aidan continues to set the standard within the Service Desk through his outstanding consistency and professionalism. Month after month, he delivers exceptional results across key service metrics, including completed tickets, response times, and kill rate, all while maintaining a positive attitude and supporting colleagues whenever needed.
His ability to balance a high workload with a willingness to help others makes him a hugely valued member of the team and a standout performer within his role. Here’s what his colleagues had to say:
Brandon Carter
Had a really positive 1-1 where we celebrated Aidan's continuous commitment to maintaining exceptional service metrics over an extended period of time, including completed tickets, response time, kill rate and more, all whilst helping others on a regular basis.”
Mateusz Kacperski
It’s really impressive how many tickets Aidan is able to complete each week. He sets the bar very high.”
Jack Peake
Constantly completing the most tickets each week, being an absolute top service desk agent.”
From Aidan’s Manager
Brandon Carter, Service Desk Manager
Aidan’s long-standing consistency sets the benchmark for what great performance looks like. Over the past year and three months with One2Call, he has continually smashed his KPIs whilst also managing to support his colleagues and develop his knowledge. He has exceeded expectations at every stage of his journey with us, and I’m excited to continue to see him excel in his role.”
Aidan’s consistency, work ethic, and commitment to excellence have made a real impact across the business, and this recognition is thoroughly deserved.
Congratulations, Aidan 👏
🏅 Previous Employees of the Month
- December 2025: Aidan Jones, 2nd Line Support Agent
- November 2025: Brandon Carter, Service Desk Manager · Niamh Holden, HR Coordinator · Aidan Jones, 2nd Line Support Agent · Simon Dickson, Client Success Manager
- October 2025: Eddie Adams, Installations Engineer · Francesca Day, Finance Manager · Nick Wylie, Content Creator
- September 2025: Jack Peake, Operations Manager
- August 2025: Luke Smith, Lead Infrastructure Engineer
- July 2025: Jack Peake, Operations Manager · Jordan Walker, Client Success Manager & Head of Telecoms
- June 2025: Luke Smith, Lead Infrastructure Engineer
- May 2025: Eddie Adams, Installations Engineer
- April 2025: Aidan Jones, 2nd Line Support Agent
- March 2025: Jordan Walker, Client Success Manager & Head of Telecoms
- February 2025: Niamh Holden, HR Coordinator
- January 2025: Aidan Jones, 2nd Line Support Agent
