We’re pleased to welcome Abby to One2Call as our new Service Delivery Co-ordinator, bringing four years of experience in the IT industry and plenty of practice keeping engineers, customers and projects organised.
Working alongside our service delivery team, Abby will be coordinating diaries, booking in jobs and keeping customers updated, helping make sure everyone knows what’s happening and that work is followed through to completion.
Finding Her Way into IT
Like many people working in technology, Abby hadn’t originally planned on a career in the industry, having studied sociology, psychology, and health and social care with the intention of going into healthcare.
It was during a business apprenticeship with a care provider that she discovered how much she enjoyed organising schedules and coordinating services, which eventually led to a conversation with a recruiter about an opportunity in IT.
Things moved quickly from there, with a phone interview followed by a meeting the next day, and Abby starting her first IT role the following week.
Over the next four years, she took on more responsibility across operations and project coordination, often learning as she went with the support of the engineers around her. It wasn’t until she began handing over her work before leaving that she really stopped to appreciate how much she’d been doing.
As Abby put it:
“I didn’t realise how much I did.”
Taking someone else through her day-to-day responsibilities gave her a chance to look back at everything she’d learned, and she’s proud of how far she’s come since first joining the industry.
A Good Team Goes a Long Way
When Abby first found herself coordinating a team of experienced engineers, she wasn’t sure how she would fit in, but the relationships she built soon became one of her favourite parts of the job.
Some of those colleagues became close friends, and having people around her who were happy to explain things and answer questions helped her grow in confidence as her role developed.
Speaking about what matters to her at work, Abby said:
“It is so much nicer when you’ve got such a good team behind you.”
With a few familiar faces already here at One2Call, there are people on hand to help her settle in as she gets to know the wider team and finds her feet in her new role.
She’s also keen to build on her project management experience, particularly because she enjoys seeing a job through from the initial planning stages to the finished result, and would like to develop practical skills she can put to use in her everyday work.
Books, Gardening and Another Trip Planned
Away from work, Abby enjoys reading and gardening, although travel is usually where you’ll find most of her spare money going.
New York is a particular favourite and somewhere she’s visited several times, while this year has also included trips to Cyprus and Madrid, with Norway still to come.
When she’s at home, she enjoys getting stuck into a thriller, with Freida McFadden among her favourite authors, although she sometimes needs to switch to something lighter when the temptation to read another chapter starts getting in the way of sleep.
Welcome to One2Call, Abby
With her experience coordinating engineers, supporting customers and keeping track of busy schedules, Abby has plenty to bring to our service delivery team, and we’re looking forward to working with her as she settles in.
Welcome to the team, Abby!
