We're delighted to announce the arrival of Lewis Watson, who joins One2Call as our new Implementation Manager.
Lewis' appointment reflects our continued investment in strengthening our project delivery capabilities as we continue to grow. Bringing extensive experience across IT operations, infrastructure and project management, Lewis will play a key role in delivering major internal projects while helping optimise the systems that support our customers and our business.
Welcome Lewis Watson, Implementation Manager
Lewis joins One2Call with more than eight years of experience in IT, having progressed through a variety of technical, operational and project-focused roles.
After beginning his career in telecoms and phone systems, Lewis moved into IT support before progressing through first-line support, second-line support, field engineering, project delivery and ultimately IT Operations and Project Manager. Along the way, he gained hands-on experience installing infrastructure, supporting users across multiple sites and leading large-scale IT projects.
Most recently, Lewis was responsible for overseeing service delivery, managing SLAs and leading internal IT operations supporting around 5,000 users, giving him a broad understanding of both the technical and operational challenges businesses face.
Having worked alongside One2Call for many years from the customer side, Lewis was already familiar with the team before joining the business.
Speaking about his decision to join One2Call, Lewis said:
"I've known Danny and the team for years. I know how they work, I know they're good people and when the opportunity came up, it felt like the right time."
In his new role, Lewis will lead the implementation of Halo PSA across One2Call, helping streamline internal processes, improve collaboration and support the next stage of the company's growth. Once the implementation is complete, he'll focus on reviewing and optimising other internal systems across the business.
Lewis said:
"Sometimes you need an outside perspective. When you've worked somewhere for a long time, you naturally become used to doing things a certain way. Hopefully I can bring a fresh set of eyes and help improve how we use the systems we already have."
As he settles into the business, Lewis is looking forward to working closely with colleagues across the company and getting to know the wider team.
"It's important to be in the office while we're delivering such a big project. It helps you learn the business, understand how people work and build those relationships. The office is fantastic, and it's great to finally be working alongside people I've known for years."
Jack Peake, Operations Manager, welcomed Lewis to the business and believes his experience will be a real asset as One2Call continues to develop its internal systems.
"We're really pleased to welcome Lewis to the team. His experience across IT operations and project delivery makes him a fantastic addition to One2Call, particularly as we begin our Halo PSA implementation.
Having someone with Lewis' background and fresh perspective will be invaluable, not only for delivering this project successfully but also for helping us continually improve the way we work. We're looking forward to seeing the impact he'll make as he settles into the business."
Continuing to Invest in Our Future
As One2Call continues to grow, investing in experienced people remains a key priority. Strengthening our project delivery capability ensures we can continue improving the services, systems and support we provide to both our customers and our team.
We're excited to see the impact Lewis will make in the months ahead as he leads the Halo PSA implementation and helps drive further improvements across the business.
Please join us in welcoming Lewis to the One2Call team. We're delighted to have him on board and look forward to seeing what he'll achieve.
Welcome to the team, Lewis!
