One2Call’s Employee of the Month for September is…Jack Peake!
At One2Call, we’re big on recognising the amazing people who make things happen. Every month, staff vote for who’s really gone above and beyond, someone who lives our values, helps others, and makes a real difference to both the team and our customers.
It’s our way of saying thank you for all the effort that often goes unseen but makes a huge impact, and to make it extra special, each month’s winner also receives a £50 voucher to spend at ASOS or Amazon. Just a small token of appreciation for everything they do.
And this month’s winner has definitely earned it.
Congratulations, Jack!
We’re excited to announce that Jack Peake, our Operations Manager, is One2Call’s Employee of the Month for September 2025.
Jack’s been part of the One2Call family for an incredible 12 years, and over the past 18 months, he’s been leading one of the biggest transitions we’ve ever undertaken — moving from our previous system to Autotask, our new Professional Services Automation (PSA) platform.
So, what’s Autotask?
Basically, it’s a powerful new system that brings together everything from customer support to billing, making things run a lot smoother across the board. It connects with all our existing tools and uses automation and AI to make our work faster, easier, and more accurate.
For our customers, that means quicker responses, clearer communication, and a better service.
For our team, it means fewer manual tasks, smoother processes, and smarter tools that help us do our jobs more efficiently.
Or as Jack puts it: “It’s about removing friction so we can focus on what really matters, delivering great service.”
What the Team Had to Say
Jack’s work on the Autotask project hasn’t gone unnoticed. Several of his teammates nominated him this month, and it’s clear how much they appreciate his effort and leadership on this project. Here’s what a few of them said:
“Jack showed dedication, ownership and hard work to get the Autotask migration over the line.”
“Jack got us on track with Autotask ready for the move over.”
“He did a great job managing the Autotask project.”
“For the extra hours he put in throughout the month getting us moved across to Autotask smoothly.”
“Working hard to get Autotask working for everyone.”
From the Management Team
“Jack continually drives for success and exemplifies our company values through his actions and attitude. His commitment to learning, improving, and delivering results makes him a standout example of what it means to grow as a leader at One2Call.”
— Danny Kirkby, Technical Director
Please join us in giving Jack a massive congratulations for being named Employee of the Month for September 2025.
Previous Winners
August 2025: Luke Smith, Lead Infrastructure Engineer
July 2025: Jack Peake, Operations Manager & Jordan Walker, Client Success Manager & Head of Telecoms
June 2025: Luke Smith, Lead Infrastructure Engineer
May 2025: Eddie Adams, Installations Engineer
April 2025: Aidan Jones, 2nd Line Support Agent
March 2025: Jordan Walker, Client Success Manager & Head of Telecoms
February 2025: Niamh Holden, HR Coordinator
January 2025: Aidan Jones, 2nd Line Support Agent
