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Case Studies > MOCAP Plastics

Transforming UK Manufacturing Operations through Close Co-Managed IT Collaboration

MOCAP partnered with One2Call to bring stability, expertise, and responsiveness to their UK IT operations, specifically to their Sheffield location.

Through a co-managed approach, close collaboration with US teams, and a genuine commitment to customer care, One2Call has transformed MOCAP’s infrastructure and empowered the business to scale globally with confidence.
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At a glance

Industry:
Industrial Manufacturing.

Challenge:
MOCAP faced network instability, recurring technical issues, and long-standing configuration problems. This hindered productivity, particularly in the newer Sheffield location.

Results:
One2Call dramatically improved network stability and performance, introduced a true co-managed IT partnership providing responsive support when needed.

Key Services:
Managed IT support, network and infrastructure consultancy, backup and resillience.

• Improved Network Stability

• Faster Issue Resolution

• Successful Collaboration with US IT Team

• Reliable Co-Managed Support Model

About MOCAP

MOCAP is a global manufacturer of plastic and rubber products, supplying protective caps, plugs, tapes, and moulded components.

Serving industrial markets worldwide, it supports product protection, finishing, masking, and packaging, offering custom manufacturing, extensive stock ranges, and reliable solutions for automotive, electronics, medical, and engineering customers sectors.

"The key point for me is that level of care that we've seen from One2Call at every stage. from when we weren't even really partnered with One2Call, right up until today where we've got quite a close connection.

Our IT department in America help support us. When we moved over to One2Call, they came in and did a full assessment, fixed all the historical problems we had and really put us on the path to a smoother network, better connectivity and more site independence.

One2Call were there for me as a business when I needed them, even without the contract in place. The key point for me is that level of care that we've seen from One2Call at every stage. Whoever I reach out to, somebody from One2Call is always there to help us."

Johnathan Griffiths

Financial Director, MOCAP
Johnathan Griffiths MOCAP

The Challenge: IT estate not keeping up with rapid growth.

With a US‑based internal IT team and multiple global sites, Mocap needed a UK provider who could handle day‑to‑day stability while working seamlessly with overseas colleagues.

MOCAP is a global plastics manufacturing business with sites across the US, Mexico, China, Poland, and the UK. While the UK operation had grown significantly through acquisitions and expansion into Sheffield, its IT estate hadn’t kept pace.

The previous UK IT provider offered basic support but lacked the depth, responsiveness, and strategic expertise the growing organisation required. Network instability, recurring technical issues, and long-standing configuration problems were limiting productivity, particularly in the newer Sheffield location.
 
When COVID-19 hit, the gaps became even more apparent. The incumbent provider attempted to charge for remote-working solutions that should have been freely available, leaving MOCAP without the support they urgently needed at a critical time.
 
With global operations to coordinate and a US-based internal IT team to integrate with, MOCAP needed a UK partner that could:

  • Stabilise and modernise their infrastructure 
  • Work collaboratively with overseas teams 
  • Provide reliable on-the-ground engineering support 
  • Offer the flexibility of a co-managed service model 
  • Respond rapidly, even without a contract in place 
This combination simply wasn’t being met, until MOCAP connected with One2Call.

The Solution: Fixing the root problems and stabilising the estate

One2Call assessed MOCAP’s UK systems, uncovered long‑standing issues, then delivered a structured plan to modernise the network, align with US IT, and provide responsive on‑the‑ground support.

One2Call were already supporting a company MOCAP had acquired, giving them visibility of the challenges Mocap was facing. When they were finally brought in, they began with a full, transparent assessment of the UK network and systems. This uncovered numerous configuration issues, legacy problems, and bottlenecks that had been slowing down operations for years.

1. A Complete Network Cleanup & Modernisation

One2Call implemented a structured improvement plan, including:

  • Identifying and resolving historical problems
  • Rebuilding elements of the infrastructure to deliver stability
  • Increasing site independence and improving internal connectivity
2. Seamless Collaboration with MOCAP’s US IT Department
One2Call worked closely with MOCAP’s American IT team to ensure:
 
  • UK systems aligned with global governance
  • Required changes could be implemented quickly
  • Both sides operated with clear communication and mutual trust
3. Responsive On-Site Engineering
From day-to-day troubleshooting to major operational changes, One2Call provided:

  • Immediate on-site support in Sheffield when needed
  • 24/7 availability to match Mocap’s shift-based manufacturing
  • Engineers willing to work through the night — quite literally — to keep the business running
(Including an instance where a One2Call technician worked overnight during a critical server room move.)

4. Crisis Support During COVID-19
Before MOCAP even signed a contract, One2Call:

  • Helped the business transition to remote working
  • Provided free guidance on the software required
  • Assisted with configuration without charging, despite being under no obligation
This set the tone for the relationship and demonstrated One2Call’s commitment to doing what’s right for the customer.

5. Ongoing Managed IT Support & Consultancy
MOCAP now relies on One2Call for:

  • Co-Managed IT support
  • Network and infrastructure consultancy
  • Project support for expansion and upgrades
  • Immediate escalation on critical systems such as Handy Backup
  • Advice and planning for upcoming changes, including a new telephone system

The Results: A more stable, unified and future-ready IT setup.

MOCAP now enjoys strong network performance, true co‑managed IT across the UK and US, rapid on‑site support, and a long‑term partnership that continues to support global growth.

After the improvements were rolled out, MOCAP’s UK operation saw a clear shift in how reliably and efficiently they could work. The network became stable, support became faster and more predictable, and the UK and US teams began operating as a single, coordinated unit. What started as a tactical fix quickly grew into a long‑term partnership that underpins  MOCAP ’s global IT strategy.
 
1. Dramatically Improved Network Stability & Performance
Both UK sites now benefit from:

  • Faster, more reliable connectivity
  • Significantly reduced technical issues
  • Greater operational efficiency across departments
Productivity has increased due to a smoother, more dependable IT environment.

2. True Co-Managed IT Functionality
MOCAP’s UK team, US IT department, and One2Call now operate as a single, unified unit.

  • Global decisions can be actioned quickly in the UK
  • Compliance and governance standards are upheld across territories
  • One2Call bridges the gap between locations, time zones, and operational requirements
3. Responsive Support Exactly When It’s Needed
  • Engineers are frequently on-site at short notice
  • Critical issues are escalated immediately
  • 24/7 support provides confidence for a shift-based manufacturing operation
4. A Trusted Partnership Built on Care and Flexibility
Across every interaction, whether during a crisis, a major move, or day-to-day operations, One2Call has demonstrated a level of care that MOCAP describes as “consistent at every stage.”

This reliability has led to:

  • Strong internal feedback from UK teams
  • Full trust from US decision-makers
  • A long-term partnership mindset
5. Future-Ready Foundations
With continued expansion across Europe and the rest of the world, MOCAP sees One2Call playing a key role in:

  • Ongoing IT modernisation
  • Telephony upgrades
  • Infrastructure scaling
  • Supporting new sites and global projects

In Summary: An IT platform ready for further growth

In summary, MOCAP now has a stable, modern and globally aligned IT environment that supports day‑to‑day operations and long‑term growth. By resolving deep‑rooted issues, improving communication between UK and US teams, and providing responsive on‑site support, One2Call has become a trusted extension of MOCAP’s IT function - helping the business stay productive, connected and ready for whatever comes next. 

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