Co-ManagedIT

Free your IT team to focus on what matters most — we’ll handle the rest.

The smart way to scale your IT without hiring

Co-managed IT support gives your team expert backup, flexible coverage, and breathing room to focus on what really matters.

We don’t replace your team; we enhance it. From patching and monitoring to holiday cover and after-hours support, our services fill the gaps and keep operations smooth.

With predictable costs, 24/7 availability, and access to enterprise-grade tools, you stay in control while we handle the heavy lifting — boosting efficiency without the overhead of hiring.

Our partners and credentials

We’ve got your back — and your backups!

Managing IT can be overwhelming. We’re here to lighten the load.

Our Managed IT Services give you expert support, strategic guidance, and hands-on help - so you can focus on what matters most.

One reliable partner. Total control, zero chaos.

Device Management

Everything you need to protect and maintain your devices. Available on PCs, laptops and mobiles.

Cybersecurity Tools

Ensure your teams can work with confidence with our best-of-breed cybersecurity software package,

IT Consultancy

Access expert IT consultants to support your projects, validate ideas, and move from concept to delivery with ease.

Managed Infrastructure

A well-managed IT network makes everything run smoother, and is critical to your cyber security!

Managed Telecoms

Don't let the MD's lost phone or the marketing team's new hold music derail your day. Leave it all to us!

Co-Managed IT Support

That little extra help for in-house IT, from first line to holiday cover to tech proof of concepts.

Co-Managed IT Services Pricing

This is the starter pricing for our core packages.

We'll configure a package to your exact need, but this is where we'll start.

Min monthly price

Min monthly per seat

Wingman (per month)

£750£15

Best for:
In-house IT teams/managers
Provides:
Tools, dashboards & cover.
Replaces:
Multiple providers, extra wages
Extend your team's capability and resilience.

Our customers

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Our core service stats for December 2025

How can customers trust their MSP if they don't publish clear, current stats?

That's why we're sharing our core service stats, every month, right here - good or bad.

What do these stats mean?

CSAT - Customer Satisfaction Score:
Customers rate us Good, Bad or Neutral after every service ticket which is then expressed as a percentage (100 = best)

NPS - Net Promotor Score:
Measures how likely customers are to recommend us. We run this every 6 months (+100 = best, 0 = mid, -100 = worst)

AMRT - Average Meaningful Response Time:
Time to first human response that progresses the ticket - hence "meaningful". Measured across all SLA levels.

ATR - Average Time to Resolution:
Average time taken to solve tickets across all SLA and urgency levels.

> Industry averages

100%

CSAT (ind. ave. 82%)

89

NPS score (ind. ave. 45)

2.75h

Average Meaningful Response Time (ind. ave. = 4.7hrs)

3.75h

Average Time to Resolution (ind. ave. 30hrs)

Co-Managed IT Services FAQs

Got a question about IT Co-Managed Services you've always wanted answered?

Send us your question and we'll answer it for you!

What exactly does co-managed IT mean for my internal team?

Co-managed IT is a partnership model where your internal team retains control, while One2Call provides flexible support, from routine tasks like patching and monitoring to specialist expertise and after-hours coverage

Will I lose visibility or control over our systems?

Not at all. You stay in the driver’s seat. We work collaboratively, using shared tools and transparent reporting so you always know what’s happening and can make informed decisions.

Can we choose which services to offload and which to keep in-house?

Yes. Our packages are modular and scalable. You can build a support model that fits your team’s strengths — whether that’s just holiday cover or full 3rd-line escalation.

Knowledge Centre

Browse our latest news, blogs and resources.

IT Services

Why am I being charged extra when I already pay for IT Support?

by Jamie Bryan

Discover why unexpected charges appear in your IT support bills and learn how to avoid hidden fees with clear MSP contracts.

Resources

This free business listing can help your Sheffield business gain Council contracts and appear in more AI searches

by Alex Hodgson

Boost your Sheffield business by getting a free listing on a local directory, making it easier for the Council and public to find your services.

Company News

January Employee of the Month: Super Aidan

by Nick Wylie

Celebrating our January 2026 Employee of the Month, Aidan Jones, for his outstanding performance and dedication in 2nd Line Support at One2Call.