Co-ManagedIT

Free your IT team to focus on what matters most — we’ll handle the rest.

The smart way to scale your IT without hiring

Co-managed IT support gives your team expert backup, flexible coverage, and breathing room to focus on what really matters.

We don’t replace your team; we enhance it. From patching and monitoring to holiday cover and after-hours support, our services fill the gaps and keep operations smooth.

With predictable costs, 24/7 availability, and access to enterprise-grade tools, you stay in control while we handle the heavy lifting — boosting efficiency without the overhead of hiring.

Our partners and credentials

We’ve got your back — and your backups!

Managing IT can be overwhelming. We’re here to lighten the load.

Our Managed IT Services give you expert support, strategic guidance, and hands-on help - so you can focus on what matters most.

One reliable partner. Total control, zero chaos.

Device Management

Everything you need to protect and maintain your devices. Available on PCs, laptops and mobiles.

Cybersecurity Tools

Ensure your teams can work with confidence with our best-of-breed cybersecurity software package,

IT Consultancy

Access expert IT consultants to support your projects, validate ideas, and move from concept to delivery with ease.

Managed Infrastructure

A well-managed IT network makes everything run smoother, and is critical to your cyber security!

Managed Telecoms

Don't let the MD's lost phone or the marketing team's new hold music derail your day. Leave it all to us!

Co-Managed IT Support

That little extra help for in-house IT, from first line to holiday cover to tech proof of concepts.

Co-Managed IT Services Pricing

This is the starter pricing for our core packages.

We'll configure a package to your exact need, but this is where we'll start.

Min monthly price

Min monthly per seat

Wingman (per month)

£750£15

Best for:
In-house IT teams/managers
Provides:
Tools, dashboards & cover.
Replaces:
Multiple providers, extra wages
Extend your team's capability and resilience.

Our customers

CustIconFirehouse-tr-Oct-07-2024-02-01-38-8208-PM

Our core service stats for October 2025

How can customers trust their MSP if, like so many, they don't publish clear, current stats?

That's why we're sharing our core service stats, every month, right here - good or bad.

Here are our Service Desk stats - warts and all

2h

Ave. meaningful response time

3h

Average time to resolution

100%

Customer satisfaction score (CSAT)

89

NPS score (scale -100 to 100)

Co-Managed IT Services FAQs

Got a question about IT Co-Managed Services you've always wanted answered?

Send us your question and we'll answer it for you!

What exactly does co-managed IT mean for my internal team?

Co-managed IT is a partnership model where your internal team retains control, while One2Call provides flexible support, from routine tasks like patching and monitoring to specialist expertise and after-hours coverage

Will I lose visibility or control over our systems?

Not at all. You stay in the driver’s seat. We work collaboratively, using shared tools and transparent reporting so you always know what’s happening and can make informed decisions.

Can we choose which services to offload and which to keep in-house?

Yes. Our packages are modular and scalable. You can build a support model that fits your team’s strengths — whether that’s just holiday cover or full 3rd-line escalation.

Knowledge Centre

Browse our latest news, blogs and resources.

MeetTheTeam

Meet Niamh: HR Co-ordinator at One2Call

by Nick Wylie

Discover the dynamic role of Niamh, HR Coordinator at One2Call, her daily challenges, and her surprising career interests beyond HR.

Resources

Christmas Tech Checklist: How to prepare your business IT for the festive season

by Nick Wylie

Prepare your business IT for the festive season with this essential checklist ensuring seamless operations, from phone systems to remote access and cyber security.

Company News

October Employee of the Month: A Hat-trick of Excellence

by Alex Hodgson

Celebrating Eddie Adams, Francesca Day, and Nick Wylie as October Employees of the Month for their exceptional contributions and dedication at One2Call.