3CX Phone System

What is 3CX?

3CX is a software-based PBX (Private Branch Exchange) that delivers voice, video, chat, and contact centre capabilities over the internet.

Unlike traditional phone systems, it’s flexible, scalable, and can be hosted on-premise or in the cloud. It supports mobile and desktop apps, integrates with Microsoft 365, and offers advanced features like voicemail-to-email, call recording, and hot desking.

3CX is ideal for businesses seeking a unified communications platform that reduces costs while enhancing functionality and user experience.

Can 3CX integrate with CRM?

Yes, 3CX offers built-in CRM integration with many popular platforms including Salesforce, Zoho, HubSpot, Zendesk, and Freshdesk.

These integrations allow automatic call logging, screen pop-ups with customer details, and streamlined workflows between your phone system and CRM.

This enhances customer service by giving staff immediate access to relevant data during calls. Integration is available out-of-the-box with templates for most major CRMs, and custom integrations can also be developed using 3CX’s API.

Is 3CX secure?

3CX is designed with enterprise-grade security in mind.

It uses encryption protocols like SRTP and TLS to protect voice traffic and prevent unauthorised access.

Features like role-based access control, regular auditing, and automated backups further enhance security.

For added protection, a 3CX partner and security expert like One2Call can help ensure compliance and reduce internal risk. We will ensure security is continuously updated through patches and feature releases, making 3CX a robust choice for secure communications.

Can I use 3CX remotely?

Absolutely. 3CX is built for remote and hybrid work environments. It supports mobile and desktop apps, browser-based calling, and remote office bridging.

Users can make and receive calls, join video meetings, and access voicemail from anywhere with an internet connection. Integration with Microsoft Teams and calendar-based status updates ensures seamless communication even when working off-site.

This flexibility makes 3CX ideal for distributed teams or businesses with mobile workforces.

What are the costs involved with 3CX?

3CX pricing is based on simultaneous call capacity rather than per-user licensing, making it cost-effective for growing businesses. An unlimited number of users can be added for free at any licence level. Licence costs start from a few hundred pounds per year, but this excludes things you'll need like hosting lines, support and configuration.

As a 3CX Platinum Partner, One2Call offers a fully managed 3CX solution that includes everything you need: 3CX licence costs, server hosting, maintenance, security, line rental, and unlimited support tickets. This worry-free package ensures your phone system is always up-to-date, secure, and supported—without the need for internal IT resources. It’s ideal for businesses looking to simplify telecoms management while maintaining flexibility and control over their communications infrastructure.