🌟 Employees of the Month: Celebrating Our February 2026 Stars 🌟
At One2Call, we’re proud to recognise the people who go above and beyond every day. Each month, colleagues nominate team members who live our values, support those around them, and make a real difference across the business.
For February, we had not one, but two standout individuals whose contributions couldn’t be separated. Thanks to their dedication, outstanding customer service, and commitment to going the extra mile, we’re delighted to recognise Aidan Jones (again) and Mateusz Kacperski as our Employees of the Month for February 2026.
As a small thank you for their continued hard work, both Aidan and Mateusz will receive a £50 voucher each.
⭐ Aidan Jones
Aidan continues to set the standard on the Service Desk with his strong work ethic, technical expertise, and commitment to both customers and colleagues. Whether he’s stepping in to support teammates, tackling complex issues, or staying behind to make sure critical systems are up and running, Aidan consistently goes the extra mile.
In fact, this marks yet another month of recognition for Aidan, underlining just how consistent his performance has been. His determination to see issues through to the end and ensure customers can keep working without disruption makes him an incredibly valued member of the team.
Here’s what his colleagues had to say about Aidan:
Brandon Carter, Service Desk Team
“Stayed late to resolve two major issues, one affecting a customer’s warehouse system that was critical to their operations, and another impacting a separate client. He took full ownership of the fixes and saw them through to completion, including configuring multiple machines to make sure users could work without disruption the next day. His dedication and willingness to go the extra mile doesn’t go unnoticed, and the recognition he receives is always thoroughly deserved.”
Dave Cowen, Implementations Team
“He is always willing to help and truly understands the importance of keeping the customer happy. No matter how difficult the issue, he never gives up and works tirelessly to find the right solution.”
Jack Peake, Operations Team
“Even though his shift had already ended, he stayed behind to complete a change request knowing it might take some time. It showed great work ethic and a real willingness to go the extra mile to get the job done. Class as always.”
Jordan Walker, Account Management Team
“Had an account review with a customer who had nothing but praise for Aidan. Well done mate, makes account meetings much better when the customer has this sort of response to our service desk.”
Jordan Hibberd, Implementations Team
“Very helpful on a scanner issue I had with a customer on a site. Offering support when he had not even started work yet. I really appreciate the effort he put in to trying to help. I've noticed this a few times with Aidan just going above and beyond whenever he can.”
Mateusz Kacperski, Service Desk Team
“It’s really impressive how many tickets Aidan is able to complete each week. He sets the bar very high.”
⭐ Mateusz Kacperski
Mateusz may be a recent addition to the Service Desk Team, but he has already made a significant impact. His proactive approach, attention to detail, and excellent communication skills have helped deliver real value to both customers and colleagues.
From tackling critical proactive work to delivering calm, clear communication and standout customer service, Mateusz has made an immediate and hugely positive impact across the business.
Here’s what his colleagues had to say about Mateusz:
Brandon Carter, Service Desk Team
“Mateusz has been working on a really important proactive task for the past few weeks. Mateusz' preparation work ensured he was fully aware of what services would be impacted, meaning when he arranged downtime with the customer that they were fully aware what would be impacted. His communication with the customers and me was excellent as well, meaning no customers were ‘caught short’ and lost any of their operational systems along the way, Thank you Mateusz!!”
Jack Harris
“Despite joining recently, he continues to embody our rise up values consistently and has integrated seamlessly into the company.”
Jack Peake, Operations Team
“When checking staff call recordings to help with an issue with the noise cancelling headsets while listening to some of Mateusz calls I was really impressed with his phone manner, politeness and overall great service to the customers. Top work.”
Both Aidan and Mateusz represent the very best of One2Call, dedication, teamwork, and a genuine commitment to delivering outstanding service. This recognition is thoroughly deserved for both of them.
Congratulations, Aidan and Mateusz 👏👏
🏅 Previous Employees of the Month
January 2026: Aidan Jones, 2nd Line Support Agent
December 2025: Aidan Jones, 2nd Line Support Agent
November 2025: Aidan Jones, 2nd Line Support Agent · Brandon Carter, Service Desk Manager · Niamh Holden, HR Coordinator · Simon Dickson, Client Success Manager
October 2025: Eddie Adams, Installations Engineer · Francesca Day, Finance Manager · Nick Wylie, Content Creator
September 2025: Jack Peake, Operations Manager
August 2025: Luke Smith, Lead Infrastructure Engineer
July 2025: Jack Peake, Operations Manager · Jordan Walker, Client Success Manager & Head of Telecoms
June 2025: Luke Smith, Lead Infrastructure Engineer
May 2025: Eddie Adams, Installations Engineer
April 2025: Aidan Jones, 2nd Line Support Agent
March 2025: Jordan Walker, Client Success Manager & Head of TelecomsFebruary 2025: Niamh Holden, HR Coordinator
